FAQ




I want to know more about BYEM's philosophy of slow fashion?

If you want to know more about BYEM and the slow fashion we design, we recommend the following pages where you can read more about our work, our stance on ethics and sustianability and learn what other's have to say about BYEM.

About Page

Ethics & Sustainability

#BYEMwoman & Press Highlights


How do I contact you?

We really like hearing from you and appreciate any question or thought you might have, just email us at hello@BYEM.com  and we’ll do our best to get back to you as soon as possible!

You can also reach us on social media:

Twitter @BYEMofficial

Instagram @BYEMofficial

Facebook @BYEMofficial

If you have a press enquiry feel free to contact us at press@BYEM.com


I would like to work at BYEM, how do I apply?

Happy to hear! We’re always on the look out for new talent and although there is no job vacancy at the moment, we’d love to hear from you and what you bring to the table so feel free to send us an email about yourself to work@BYEM.com and we'll get back to you.


Our ethical and sustainable clothing for the modern woman

Care

We truly believe that if you take good care of your garments, you allow them to take care of you in the long run. That’s why we recommend following the wash instructions provided with your garment, found both online at BYEM.com and on the care label attached to your garment. We also believe in repair over throwing a garment away and are working on creating a little guide on caring for your clothing with intention to help you do so. 

If you have a question about specific care instructions please feel free to contact us at hello@BYEM.com.


Our Sizes

All of our clothing comes with an individual size specification on the individual product page so that you can measure before you o rder. You can also find our general size guideline here.

We want your garment to fit you impeccably so if you have any other size related enquiry contact us at hello@BYEM.com   and we'll be more than happy to guide you in the right direction.


Quality Control

We work hard to ensure that all of our garments are made with quality and care so that they last for long and wear well with time.

We test the quality of our textiles and samples by taking them through a wash, care and wear test where we see how they react to everyday wear and tear. It makes us feel happy and safe knowing that they are timeless in more ways than one.

Quality, at least to us, is also being transparent about where and how we manufacture our garments, not only because we are proud of the designs we make and the suppliers we work with, but also to encourage everyone to look closer at the working conditions and the environmental impact that hides behind each garment. If we want to leave the earth in a good condition to future generations to come, every action matters.

The textile suppliers and manufacturers we work with are also all GOTS certified, which helps us guarantee a quality ethical and sustainable production.  


Sustainability and ethics in the fashion supply chain

What’s your stance on Sustainability and Ethics?

We are a slow fashion brand, meaning we believe in a personal style that transgresses time and which is supported by ethical and sustinable production practices and materials. That’s why we design clothing that’s meant to last beyond the regular fashion seasons, so that your wardrobe doesn't need to be constantly replaced but rather stays true to you through the seasons.

We believe that a sustainable fashion production is the only way forward and have since day one made it a priority to have a positive impact on the world by minimizing our environmental impact and by only working with suppliers that provide guaranteed ethical treatment of their workers. For this reason, all of our garments are sustainably tailored to the modern woman using sustainable textiles, such as organic and recycled ones, and finished with enviormentally friendly OEKO Tex certified accessories such as PVC and nickel free buttons and zippers.  

If you want to read more about our fight for a fairer fashion industry, you can find more information here.


Is BYEM sustainably or ethically certified?

Not at this moment, however we are in the process of applying for a GOTS , Global Organic Textile Standard, certification as the textiles and manufacturing of our collections are all GOTS certified.

GOTS is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed by an independent certification of the entire textile supply chain.

We are very proud to soon carry this certification as a small brand, as a lot of work has to go into testing our garments so that we can ensure that they are environmentally friendly.

If you want more information about GOTS, you can visit their website here.


Where do you manufacture?

All of our garments are produced in a small town next to Porto, Portugal, by a GOTS, Global Organic Textile Standard, certified factory that we have worked closely with since the beginning. It’s been important for us to build a relationship with a company that is as eager as we are to work on ethics and sustainability and have done the following in recent years to improve working conditions and their environmental impact:

  • Entire factory is supplied by 100% green energy derived from renewable sources.
  • Received their GOTS certification in 2016.
  • OEKO Tex Certified as well.
  • Paying above Portuguese minimum wage for factory workers.
  • Provide employees with two vans that transfer employees free of charge for morning pick-ups, to go home and come back during lunch breaks, and to go home after work.
  • Employees are scheduled for 8hours per day but have 20 minutes of break included in this time so they work only 7.8hrs and also have 1.5hrs of lunch break.
  • All employees are free to be unionised, although not everyone is.
  • This year: Installing solar panels and LED lights.

Where do you source fabrics?

We work with smaller European textile vendors that share our vision of a sustainable and ethical fashion industry. They source organic, recycled and ethical textiles globally to ensure the highest quality and practices for smaller brands.

If you want to know where in the world the textile of your garment came from you can find this information on the product pages at BYEM.


What type of dye do you use to colour your clothing?

As the supply chain behind each garment is GOTS, Global Organic Textile Standard, certified, this means that all dye that has been used in our collections is classified as low-impact dye or lower.

The benefit of low-impact dyes is that it is much more absorbent than natural and high-impact dyes. This means that to dye textiles a smaller amount of dye is used, less water is needed and less waste water is produced. Low Impact dyes are also environmentally friendly as they do not contain toxic chemicals or mordants (what is used to fix the dye to the textile and which can be highly toxic in high-impact and natural dyes). The GOTS certified low impact dyes are also guaranteed to be free from lead, do not release carcinogenic amine compound, and have been evaluated to meet requirements on biodegradability/eliminability, which is why we think they are a great option to ensure that it’s truly environmentally friendly.
 
It’s important to realise that even though natural dyes seem to be the best option at a glance, the amount of raw material needed to create a full effect is much larger than for low-impact dyes - typically the amount of natural dye used is equal in weight or even double to the weight of the textile that is being dyed- which is a lot! More water and heat is also needed to create natural dyes than for low-impact dyes. It can also be harder to guarantee that sustainable mordants and other processing is used as the origin and actual environmental benefits is often not independently certified which is why we are taking our time to find suppliers who do natural dyes in a truly sustainable and ethical manner :)
 
We plan on using natural dye for coming collections, but for our first pieces we wanted to work with a strict organic certified supply chain as it’s independently certified and monitored which is great to monitor quality, ethics and sustainability for a smaller brand.

How did you choose the suppliers you work with?

Since a slow and sustainable mindset is at the core of everything we do, we knew we needed to work with companies and brands that shared this vision and understood our intention to create sustainable style. It took us quite some time to find the right suppliers and after a lot of due diligence, we decided to start working with only sustainable and ethically certified suppliers. We did this as we felt they had made a similar commitment to quality, style and ethics, and have so far not have to looked back once!


BYEM My order and shipping

What happens after I have placed my order?

After you have placed your order with us you will receive an order confirmation confirming the items you ordered, the delivery address and the price paid.

Should any item be out of stock in your order, if there is a delay or any other issue you will be notified via e-mail shortly.


Which payment methods can I use?  

We accept Visa, MasterCard, American Express and PayPal.

Once your order has been placed, the order amount will be held on the payment method provided. After the order is confirmed and dispatched, payment will be taken. Should the issuer of your payment method not authorize payment to BYEM.com for the order, we are not liable to compensate for any delay or non-delivery.

Your card payment and/or PayPal payment is securely handled using security technology and SSL encryption techniques, which prevents unauthorized access to payment details. Your card details or private PayPal information is not visible or accessible to anyone from our staff.


Where do you ship?

We ship to all European countries as well as to Australia, Canada and USA.

European Orders

The cost of delivery is set and advised before you check-out and depends on your order destination.

Our European orders are normally delivered within 2-4 working days and are traceable with the tracking number you receive once your order has been dispatched.

Sales Tax/ VAT is included in all prices within the European Union.

Australia, Canada and USA orders

The cost of delivery is set and advised before you check-out and depends on your order destination.

Our orders to Australia, Canada or USA orders are normally delivered within 5-7 working days and are traceable with the tracking number you receive once your order has been dispatched.  

Orders to countries outside the EU are charged exclusive of Sales Tax and may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country and if so has to be settled when picking up your order.


Can I track my order?

Yes, all of our orders are traceable. You will find the tracking code in your order dispatch email.  


I have a Problem with my Order

If you have an issue with your order order or have received faulty goods or incorrect items, please contact us no later than 14 days after delivery on myorder@BYEM.com and we will do our best to accommodate your needs.


BYEM Returns

What’s your Return Policy?

Our return policy can be found here.


What happens if leave my order unclaimed or don't pick it up once it arrives?

If a package fails to be delivered to your residence after multiple delivery attempts, or is unclaimed at a post office or similar location, the package will be returned to us and you will be charged 250SEK for the cost of the return delivery and administration. We hope you understand that we are a young brand who at this time cannot cover costs such as this.


How long does it take for my refund to be processed?

Depending on where you live, the time it takes for the refund to reach you may vary. Kindly note that it can take up to 30 days to and should you have paid with a credit or debit card, the money will appear back in your account.


My refund is late or missing

If you haven’t received a refund yet, first check your bank account. If you can’t see the funds there, contact your credit card company and bank as it may take some time before your refund is officially posted.

If you’ve done this and you still have not received your refund yet, please contact us at returns@BYEM.com and we will get it sorted for you!


BYEM Pre-Orders

Can I make pre-orders

Yes, we do offer some items for pre-order, if so you will find them here


How do pre-orders work?

Since all of our pieces come in a limited edition, pre-ordering your garment allows you to order it before it arrives in stock.

When you visit the pre-order page of the garment you are interested in, you will be able to see the approximate delivery date for that garment and make an order.

A pre-order is processed as a normal order and payment will be taken once it has been placed. You will then receive an order confirmation to your email and once the garment has been made and is out for delivery, you will receive tracking information to help you follow your package right to your door.

The return policy for pre-orders is just as for a normal purchase.

Kindly note that the delivery date might be delayed, if so you will be notified via email.


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